LawPal Customer Support
Fast answers for product, billing, and procurement questions. Use this page to route requests to the right team and quickly access security and privacy documentation.
Get help with UK contract review, billing, and procurement. For due diligence, see the Security overview, Privacy policy, and DPA. For plans, see Pricing. For terms of use, see Terms.
Other ways to reach us
- ✉️General Inquiriessecurity@lawpal.co.uk
- ✉️Sales Teamsales@lawpal.co.uk
Send us a message
Support FAQ
Quick answers to reduce back and forth and keep procurement moving. If your request is time sensitive, include your deadline in the subject line.
Where can I find procurement documents?
Use the Security overview, Privacy policy, and DPA pages linked above. If you need a specific format for vendor onboarding, contact Support.
How do I request UK-only data residency confirmation?
Email support@lawpal.co.uk with your organisation name and requirement. Hosting location and residency controls can depend on plan and configuration, so we will confirm what applies to your account.
How do I report a security issue?
Email security@lawpal.co.uk with a clear description, impact, and steps to reproduce. Reports are triaged based on severity.
How do I get help with billing or invoices?
Billing and invoices are available in the Billing tab within your personal dashboard. This section provides a secure, private record of all transactions, including subscriptions and pay-as-you-go payments. Each completed payment includes a downloadable PDF invoice for your records. Access to the Billing tab is restricted to the account holder only and is protected by account-level security controls.